Last Updated: September 14, 2026

At Kenzora Living, Shivamogga, Karnataka, we manufacture and deliver ready-made, customized, and made-to-order sofas and furniture products.

Because many of our products are manufactured according to customer-selected designs, measurements, materials, configurations, and other specifications, the delivery process may vary depending on the product and destination.

This Shipping & Delivery Policy explains how delivery is generally handled for Kenzora Living orders.

 

1. Order Completion Before Delivery

Delivery is arranged after the customer’s product has been completed and is ready for dispatch.

For customized and made-to-order furniture, the production process may involve:

  • Finalizing the design
  • Confirming measurements
  • Selecting materials
  • Procuring foam, fabric, leather, wood, and other materials
  • Manufacturing the furniture
  • Finishing and upholstery
  • Quality inspection
  • Preparing the product for transportation

The delivery process begins once the product is ready for dispatch and the necessary arrangements have been completed.

2. Customized Furniture Delivery

Customized furniture may be manufactured according to the measurements and requirements discussed with the customer.

Where Kenzora Living takes measurements of the customer’s space, those measurements may be used to manufacture the product according to the agreed specifications.

Customers are responsible for providing accurate information where measurements or other information are supplied by the customer.

For customized products, delivery will be arranged after manufacturing and inspection are completed.

3. Delivery Location

Kenzora Living primarily operates from Shivamogga, Karnataka and may deliver furniture to customers depending on the destination and delivery arrangements available for the particular order.

Delivery availability may depend on:

  • Customer location
  • Distance from Kenzora Living
  • Product size
  • Transportation availability
  • Road accessibility
  • Building accessibility
  • Delivery requirements
  • Other logistical considerations

Delivery to locations outside the normal service area may be subject to additional transportation charges or special arrangements.

4. Delivery Charges

Delivery and transportation charges may vary depending on:

  • Delivery location
  • Distance
  • Product size and quantity
  • Transportation requirements
  • Loading and unloading requirements
  • Installation requirements
  • Accessibility of the delivery location
  • Other logistical factors

Any applicable delivery or transportation charges will be communicated to the customer as part of the order or delivery arrangement.

Where delivery is included in the agreed product price, the applicable inclusion will be communicated during the order process.

5. Transportation and Handling

Furniture is transported using suitable transportation arrangements based on the size and nature of the product.

Customers should ensure that the delivery location is reasonably accessible for the furniture being delivered.

Kenzora Living may require suitable access for:

  • Delivery vehicles
  • Loading and unloading
  • Carrying furniture into the property
  • Stairway access
  • Lift access
  • Entry through doors and passageways

Where unusual handling, special equipment, additional manpower, or other special arrangements are required, additional charges may apply.

6. Delivery to Apartments, Buildings and Upper Floors

Customers are responsible for informing Kenzora Living about relevant access conditions before delivery where possible.

This may include:

  • Floor number
  • Lift availability
  • Staircase access
  • Door width
  • Passage width
  • Parking restrictions
  • Building access restrictions
  • Society or apartment delivery rules

If the furniture cannot be delivered normally because of restricted access, insufficient space, building rules, lift limitations, narrow passages, or similar circumstances, additional arrangements or charges may apply.

Where delivery requires special lifting or handling arrangements, the customer may be responsible for the associated cost unless otherwise agreed.

7. Delivery Timeline

Delivery timing depends on the product, customization requirements, production schedule, material availability, destination, and transportation arrangements.

For customized or made-to-order furniture, production must be completed before dispatch.

Any estimated delivery timeline provided by Kenzora Living is an estimate and may change because of circumstances such as:

  • Material availability
  • Production requirements
  • Customization changes
  • Transportation availability
  • Weather conditions
  • Road conditions
  • Unexpected logistical delays
  • Other circumstances outside Kenzora Living’s reasonable control

Customers will be informed of the expected delivery arrangement as the order progresses.

8. Customer-Requested Changes Before Delivery

If a customer requests changes to the design, dimensions, material, colour, configuration, or other specifications after the order has been confirmed, the delivery timeline may be affected.

Additional production time, material costs, labour charges, or transportation costs may apply depending on the requested change.

Delivery arrangements will be updated where necessary after the change has been reviewed and accepted.

9. Customer Availability

Customers are expected to remain available or arrange an authorized person to receive the product at the agreed delivery time or delivery window.

If delivery cannot be completed because:

  • Nobody is available to receive the product
  • The property is inaccessible
  • Entry permission is unavailable
  • Building restrictions prevent delivery
  • The customer is not ready to receive the product
  • Required access arrangements have not been made

a further delivery attempt may need to be scheduled.

Additional transportation or delivery charges may apply where the failed delivery is caused by circumstances attributable to the customer.

10. Delivery Inspection

Customers are encouraged to inspect the product when it is delivered.

The customer should check reasonably visible aspects of the product, including:

  • Overall design
  • Colour
  • Fabric or leather
  • Visible finish
  • Dimensions where reasonably checkable
  • Visible damage
  • Major components
  • Other agreed visible specifications

If there is any visible damage or apparent issue, the customer should notify Kenzora Living as soon as possible.

Photographs or videos may be requested to help assess the issue.

11. Damage During Delivery

Kenzora Living takes reasonable care when preparing and transporting furniture.

If a customer notices apparent transportation-related damage at the time of delivery, the customer should report it promptly and provide photographs or videos where requested.

Kenzora Living will assess the reported issue and determine the appropriate resolution based on the circumstances.

A delivery-related issue does not automatically result in a refund. Where appropriate, Kenzora Living may arrange repair, replacement of an affected component, modification, or another suitable resolution.

12. Incorrect or Non-Matching Product

If a customer believes that the delivered product does not correspond with the specifications confirmed during the order process, the customer should contact Kenzora Living promptly.

The original order details, confirmed specifications, measurements, materials, design references, and other applicable records may be reviewed to determine whether the delivered product matches the agreed order.

Where Kenzora Living is responsible for a genuine manufacturing or specification-related error, an appropriate correction or service may be arranged.

For information regarding refunds or returns, refer to the Refund & Returns Policy.

13. Installation and Assembly

Where installation or assembly is included with the order, the applicable arrangements will be communicated to the customer.

Installation requirements may vary depending on the type and size of furniture.

If additional installation, assembly, dismantling, lifting, modification, or other work is requested beyond the agreed delivery service, additional charges may apply.

14. Delivery Access and Customer Responsibility

Customers are responsible for ensuring that the delivery location can reasonably accommodate the product.

Before delivery, customers should consider:

  • Door dimensions
  • Staircase dimensions
  • Lift dimensions
  • Passageways
  • Entry points
  • Parking access
  • Building restrictions
  • Other physical access limitations

Kenzora Living may advise customers about access requirements where relevant, but the customer remains responsible for ensuring that the property can receive the ordered furniture.

15. Delivery Delays

While Kenzora Living aims to complete deliveries within the communicated timeframe, delays may occasionally occur.

Possible causes include:

  • Manufacturing delays
  • Material availability
  • Transportation issues
  • Weather
  • Road conditions
  • Traffic
  • Government restrictions
  • Natural events
  • Vehicle or logistical problems
  • Other circumstances beyond reasonable control

Kenzora Living will make reasonable efforts to communicate significant delivery changes when known.

A delay does not automatically entitle the customer to a refund or cancellation, particularly where the product is customized or made-to-order. Any cancellation or refund will be handled according to the applicable order terms and Refund & Returns Policy.

16. Delivery Outside Shivamogga

Orders delivered outside Shivamogga may require different transportation arrangements.

Depending on the destination, additional charges may apply for:

  • Transportation
  • Loading and unloading
  • Additional manpower
  • Special handling
  • Installation
  • Long-distance delivery
  • Other logistical requirements

The applicable delivery arrangement and charges will be communicated before dispatch wherever reasonably possible.

17. Return or Transportation for Service

If a product needs to be transported back to Kenzora Living for an approved repair, modification, replacement, or other service, transportation arrangements will be determined based on the nature of the issue.

Where applicable, transportation or service charges may apply.

Where Kenzora Living agrees to provide transportation or service without charge, this will be communicated to the customer for that particular case.

18. Delivery Completion

Delivery will generally be considered completed once the product has been delivered to the agreed location and received by the customer or an authorized person.

Where applicable, installation or placement will be completed according to the agreed delivery service.

Customers should raise any apparent delivery issue promptly rather than waiting for an extended period after delivery.

19. Relationship With Other Kenzora Living Policies

This Shipping & Delivery Policy should be read together with the other applicable Kenzora Living policies.

Refund & Returns Policy
Covers order cancellation, advance payments, returns, refunds, customer-requested changes, and refund-related matters.

Warranty Policy
Covers applicable warranty terms, warranty claims, repairs, replacement, covered materials, and warranty exclusions.

Terms & Conditions
Covers general order, payment, customization, customer responsibilities, and other terms governing purchases.

20. Contact Kenzora Living

For questions regarding delivery, transportation, delivery arrangements, or delivery-related concerns, contact:

Kenzora Living
Shivamogga, Karnataka, India

Email: info@kenzoraliving.in

For additional contact information:

Contact Kenzora Living:
https://www.kenzoraliving.in/contact-us/

When contacting us about an existing delivery, please provide your order or purchase details wherever possible.

Important Notice

Delivery arrangements can vary depending on the product, customization, destination, accessibility, transportation requirements, and terms agreed with the customer.

For customized and made-to-order furniture, delivery takes place after the product has been manufactured and is ready for dispatch.

Customers should review the agreed delivery arrangements, applicable charges, and access requirements before the delivery is scheduled.