Privacy Policy
Privacy Policy
Last Updated: September 14, 2026
Kenzora Living, based in Shivamogga, Karnataka, India, respects the privacy of customers and visitors who use our website, contact us, purchase our products or services, or otherwise interact with our business.
This Privacy Policy explains how Kenzora Living collects, uses, stores, shares, and protects personal information when you visit or use our website:
It also explains how information may be used when you enquire about, purchase, customize, receive, or obtain support for our sofas, furniture, and related services.
By using our website or voluntarily providing information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About Kenzora Living
Kenzora Living is a furniture business based in Shivamogga, Karnataka, providing ready-made, customized, and made-to-order sofas and furniture products.
Our services may involve:
- Product enquiries
- Customized furniture consultations
- Customer measurements
- Design discussions
- Material and fabric selection
- Foam selection
- Quotations
- Orders and purchases
- Payments
- Manufacturing
- Delivery
- Installation where applicable
- Customer support
- Warranty support
- After-sales service
- Furniture modification or renovation services where offered
Because our products can be customized according to individual customer requirements, some customer information may be necessary to provide the requested product or service.
2. Information We May Collect
We collect information that you voluntarily provide to us as well as certain information that is automatically collected when you use our website.
The information we collect depends on how you interact with Kenzora Living.
2.1 Contact and Customer Information
When you contact us, request a quotation, enquire about a product, or otherwise communicate with us, we may collect information such as:
- Name
- Mobile or telephone number
- Email address
- Address
- City
- State
- Postal/PIN code
- Delivery address
- Information included in your enquiry
- Product requirements
- Design preferences
- Furniture measurements
- Material or fabric preferences
- Other information you voluntarily provide
2.2 Order and Purchase Information
If you purchase a Kenzora Living product or service, we may collect information required to process and manage the transaction, such as:
- Customer name
- Contact information
- Billing information
- Delivery information
- Product ordered
- Product specifications
- Customization requirements
- Measurements
- Material and fabric selections
- Foam specifications
- Design references
- Order details
- Invoice details
- Payment status
- Warranty-related information
- Service or support information
This information may be necessary to manufacture, customize, deliver, service, and support your order.
2.3 Payment Information
Kenzora Living may accept payments through available payment methods offered to customers.
Depending on the payment method used, payment processing may be handled by third-party payment service providers.
Where payment processing is handled by a third-party provider, that provider may collect and process payment information according to its own privacy policy and terms.
Kenzora Living does not intend to store complete payment card details such as full card numbers, CVV numbers, or card PINs on our own website unless a specific payment system requires otherwise and is lawfully configured to do so.
We may retain transaction-related information such as:
- Payment amount
- Payment date
- Payment status
- Transaction reference
- Payment method
- Order associated with the payment
This information may be required for accounting, order management, customer support, refunds, disputes, taxation, and legal compliance.
3. Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically.
This may include:
- IP address
- Browser type
- Browser version
- Device type
- Operating system
- Approximate location derived from technical information
- Pages visited
- Referring pages or websites
- Date and time of visits
- Time spent on pages
- Website interactions
- General website usage information
- Diagnostic and technical information
This information helps us understand how visitors use our website, maintain website security, identify technical problems, and improve the website.
4. Cookies and Similar Technologies
Kenzora Living may use cookies and similar technologies on its website.
Cookies are small files or identifiers that may be stored on your device when you visit a website.
We may use cookies for purposes such as:
- Website functionality
- Security
- Remembering preferences
- Understanding website usage
- Measuring website performance
- Analytics
- Improving user experience
- Marketing or advertising measurement, where applicable
Some cookies may be necessary for the website to function correctly.
Other cookies may be provided by third-party services used on our website.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Where applicable law requires consent for non-essential cookies or similar technologies, we will seek consent through the relevant mechanism.
5. Google Analytics
Kenzora Living may use Google Analytics to understand how visitors interact with our website.
Google Analytics may collect information such as:
- Pages visited
- Traffic sources
- Device information
- Browser information
- Approximate geographic information
- Website interactions
- Session information
- General usage patterns
We use this information primarily to understand website performance, identify popular content, improve our website, and understand how visitors discover and use Kenzora Living online.
Google may process information through its own systems and according to its applicable terms and privacy policies.
6. Microsoft Clarity
Kenzora Living may use Microsoft Clarity to understand how visitors interact with our website and improve website usability.
Depending on its configuration, Clarity may collect information relating to website interactions such as:
- Pages viewed
- Clicks
- Scrolling behaviour
- General navigation behaviour
- Device and browser information
- Session interaction information
Clarity may use session recordings, heatmaps, or similar analytical technologies to help us understand how visitors use the website.
We use this information to identify usability problems, improve page layouts, understand customer behaviour, and improve the overall website experience.
We do not intentionally use such tools to collect sensitive information that is not necessary for these purposes.
7. How We Use Your Information
Kenzora Living may use personal information for legitimate business purposes, including:
To respond to enquiries
We may use your contact information to respond to:
- Product enquiries
- Sofa customization requests
- Price enquiries
- Design enquiries
- Measurement-related questions
- Service enquiries
- General questions
To provide products and services
We may use your information to:
- Prepare quotations
- Confirm orders
- Manufacture customized products
- Process purchases
- Arrange payments
- Coordinate measurements
- Arrange delivery
- Arrange installation where applicable
- Provide warranty support
- Provide after-sales service
To communicate with customers
We may contact you by:
- Telephone
- SMS
- WhatsApp or other messaging channels where applicable
- Other communication methods you have provided or used to contact us
Communications may relate to:
- Your enquiry
- Your quotation
- Your order
- Payment
- Production
- Delivery
- Installation
- Warranty
- Service requests
- Customer support
- Other matters directly related to your interaction with Kenzora Living
For business communications and marketing
Where permitted by applicable law and where appropriate, we may use your contact information to communicate information about:
- New products
- New furniture designs
- Services
- Offers
- Promotions
- Seasonal campaigns
- Kenzora Living updates
- Other products or services that may be relevant to our customers
Where consent is required for a particular marketing communication, we will obtain the applicable consent.
You may request that we stop sending marketing communications.
8. Customer Measurements and Customization Information
Because Kenzora Living provides customized furniture, customers may voluntarily provide measurements, photographs, videos, room information, design references, or other information required to manufacture a product.
Such information may be used for:
- Product customization
- Design planning
- Manufacturing
- Measurement verification
- Installation
- Delivery planning
- Customer communication
- After-sales service
We will use such information for the purposes reasonably connected with providing the requested product or service.
Customers should avoid providing information that is not necessary for their furniture order or service.
9. Photographs, Videos and Design References
Customers may voluntarily send photographs, videos, screenshots, sketches, Pinterest references, Instagram references, or other design material when discussing a customized product.
Such material may be used to understand the customer’s requirements and manufacture or customize the requested furniture.
We do not assume ownership of customer-provided design references merely because they are provided to us.
Where customer photographs or other identifiable material are intended to be used publicly for marketing purposes, we will seek appropriate permission where required.
10. How We Share Information
Kenzora Living does not sell customer personal information as a commercial product.
We may share information when reasonably necessary to operate our business, provide products and services, comply with legal obligations, or protect our rights.
This may include sharing information with appropriate service providers such as:
- Payment processors
- Website hosting providers
- Website technology providers
- Analytics providers
- Communication service providers
- Delivery and logistics providers
- Installation or service personnel
- Professional advisers
- Accounting or financial service providers
- IT and technical service providers
Information shared with service providers should be limited to what is reasonably necessary for the relevant service or business purpose.
11. Payment Service Providers
When you make a payment, information may be processed by the payment service provider involved in the transaction.
The payment provider may collect information necessary to:
- Process the payment
- Verify the transaction
- Prevent fraud
- Complete the transaction
- Handle payment disputes
- Provide payment-related services
Third-party payment providers operate under their own terms and privacy policies.
12. Delivery and Logistics Providers
To deliver your furniture, we may need to provide relevant information to delivery personnel, transport providers, or logistics partners.
This may include:
- Customer name
- Contact number
- Delivery address
- Product details
- Delivery instructions
- Other information reasonably necessary to complete delivery
Such information is used for delivery and related service purposes.
13. Legal and Regulatory Disclosure
Kenzora Living may disclose personal information where required or permitted by applicable law.
This may include disclosure to:
- Government authorities
- Courts
- Law enforcement authorities
- Tax authorities
- Regulatory authorities
- Legal advisers
- Other authorized entities
We may also disclose information where reasonably necessary to:
- Protect our legal rights
- Prevent fraud
- Investigate misuse
- Protect the security of our website or business
- Enforce our agreements and policies
- Establish, exercise, or defend legal claims
14. Business Transfers
If Kenzora Living undergoes a business restructuring, merger, acquisition, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction where legally permitted.
Any such transfer will be handled in accordance with applicable law.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing products and services
- Managing customer relationships
- Maintaining order records
- Accounting and taxation
- Warranty and after-sales support
- Resolving disputes
- Preventing fraud
- Maintaining business records
- Complying with legal obligations
Different categories of information may need to be retained for different periods.
For example, transaction and financial records may need to be retained for longer periods because of accounting, taxation, legal, or regulatory requirements.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
16. Data Security
Kenzora Living takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Depending on the nature of the information and the systems involved, reasonable safeguards may include:
- Access controls
- Password protection
- Secure website connections
- Restricted access to customer information
- Service-provider security measures
- Administrative and technical safeguards
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security of information transmitted over the internet.
17. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about personal data held about you
- Request correction of inaccurate information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being used
- Raise a privacy-related complaint or concern
The availability and scope of these rights may depend on applicable law and the circumstances of the processing.
Where processing is necessary to complete an order, comply with legal obligations, or perform another lawful business purpose, withdrawing consent may not require or permit us to immediately delete all information.
For example, information required for an existing purchase, transaction record, warranty obligation, tax requirement, dispute, or legal obligation may need to be retained.
18. Withdrawing Marketing Communications
If you no longer wish to receive marketing communications from Kenzora Living, you may contact us and request that such communications be stopped.
Where a marketing email contains an unsubscribe mechanism, you may use that mechanism where available.
Stopping marketing communications does not necessarily stop essential business communications.
For example, we may still need to contact you regarding:
- Existing orders
- Payments
- Delivery
- Warranty
- Service requests
- Customer support
- Other necessary transactional matters
19. Children’s Privacy
Kenzora Living’s website and services are intended for general customers and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If a parent or guardian believes that a child has provided personal information to Kenzora Living in circumstances where such collection should not have occurred, they may contact us so that we can review the matter and take appropriate action.
20. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services, maps, analytics services, or other external services.
Examples may include links or integrations associated with:
- Payment providers
- Google services
- Microsoft services
- Social media platforms
- External websites
- Other third-party services
When you leave the Kenzora Living website or interact directly with a third-party service, that third party’s own privacy policy and terms may apply.
Kenzora Living does not control the privacy practices of third-party websites that we do not operate.
We encourage users to review the privacy policies of third-party services before providing information to them.
21. International Processing
Some third-party technology, analytics, hosting, payment, communication, or other service providers used by Kenzora Living may process information through systems located outside India.
Where personal information is processed or transferred outside India, Kenzora Living will take such steps as are required under applicable law.
Third-party providers may also have their own data-processing and security practices.
22. Website Analytics and Advertising
Kenzora Living may use analytics and advertising-related technologies to understand website traffic and measure the effectiveness of our online presence.
These technologies may include services such as:
- Google Analytics
- Microsoft Clarity
- Other analytics or marketing technologies that we may introduce in the future
These services may use cookies, identifiers, or similar technologies.
We may update the technologies used on our website from time to time as our business and website develop.
Where applicable law requires consent for a particular technology, the relevant consent mechanism will be used.
23. Email and Electronic Communications
Kenzora Living may use your email address to communicate with you when necessary for our business relationship.
Examples include:
- Responding to enquiries
- Sending quotations
- Confirming orders
- Payment-related communication
- Delivery updates
- Warranty communication
- Service communication
- Customer support
- Important business notices
Where permitted by applicable law, we may also send marketing or promotional communications.
You may request that promotional communications stop.
24. Telephone, WhatsApp and Other Communication Channels
When you contact Kenzora Living through telephone, WhatsApp, social media, email, contact forms, or other communication channels, we may retain relevant information from those communications for customer service, order management, business records, warranty support, or other legitimate business purposes.
We may use the contact details you provide to respond to your request or manage an existing customer relationship.
Third-party communication platforms may process information according to their own privacy policies.
25. Accuracy of Information
Customers are responsible for providing accurate information when submitting an enquiry, placing an order, requesting delivery, or communicating with Kenzora Living.
Incorrect information may affect:
- Quotations
- Product customization
- Measurements
- Delivery
- Installation
- Customer communication
- Warranty or after-sales service
If you identify incorrect personal information associated with your customer relationship, you may contact us to request correction where applicable.
26. Changes to This Privacy Policy
Kenzora Living may update this Privacy Policy from time to time to reflect:
- Changes in our business
- Changes to our website
- New services or technologies
- Changes in analytics or payment providers
- Changes in applicable law
- Changes in our privacy practices
When we make changes, we will update the Last Updated date at the top of this page.
Where required by applicable law, we may provide additional notice or obtain consent for material changes.
Customers are encouraged to review this page periodically.
27. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, contact Kenzora Living:
Kenzora Living
Shivamogga, Karnataka, India
Email: info@kenzoraliving.in
For additional contact information:
When contacting us regarding personal information, please provide enough information for us to identify the relevant request and respond appropriately.
Important Privacy Notice
Kenzora Living collects and uses customer information primarily to operate its furniture business, respond to enquiries, manufacture and customize products, process purchases and payments, arrange delivery, provide warranty and after-sales support, improve its website, understand website usage, and communicate with customers.
We do not sell customer personal information as a standalone commercial product.
Information may be processed by trusted third-party service providers where necessary to operate our website and business, including payment, hosting, analytics, communication, delivery, and technology providers.
Kenzora Living will handle personal information in accordance with this Privacy Policy and applicable law.
